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All Leased Line related FAQ’s, Help Articles & Support Request forms

(For existing customers – Please see your support documentation)




What is a Leased Line?
A Leased Line is a direct Fibre Optic connection between your premises and our data centre and core network. The line is uncontended (i.e. dedicated and not shared or split with any other customers).

The line comes in two components:

The Bearer – This is essentially the capacity of the line installed. Usually 100Mbps, 1Gbps or 10Gbps.
The CDR (Committed Data Rate) – This is the amount of data that is allowed through the line by us, the provider.
We commonly refer to is CDR/Bearer, for example, 500Mbps CDR over a 1Gbps Bearer would be 500/1gig (500 over a gig).

With a leased line you are able to get a bearer larger than your current requirements. When your requirements increase we can simply open up the tap and give your move data.

How is a Leased Line different to Fibre Broadband?
There are a number of key differences:

  • Leased Lines are Synchronous, Fibre Broadband is Asynchronous. Synchronous means that you will get the same speed downloading as you will uploading, i.e. 100Mbps download/100Mbps upload. Asynchronous means that you will get a faster download speed than you will upload. i.e. 100Mbps download, roughly 15Mbps upload.
  • Leased Lines are Dedicated Fibre lines direct to our core network. There are no additional steps or routes to take as you get with Fibre Broadband. Just simply a fibre line from Point A (us) to Point B (you).
  • Leased Lines come with Guaranteed Fix SLA’s. You don’t get that with Fibre Broadband.
Does a Leased Line have a Guaranteed Fix SLA?
Yes, they do. Depending on the type of line, you will receive between a 4hr to an 8hr Guaranteed Fix. This SLA is provided by the carrier (BT Openreach etc). The timer starts from the moment the fault is logged with the carriers faults team.
What are Mbps or Gbps?
Mbps = Megabits Per Second

Gbps = Gigabits Per Second

This is the speed by which the line is capable of both download and upload.

How long does it take to install a Leased Line?
Depending on the line (and subject to site survey where required), the average installation time is usually between 1-3 months.

If there is fibre already within the building and there are engineering slots available, it can often be as little as 30 days.

Can I use my existing IT Support team and/or Hardware aswell?
Not a problem, many customers do this. LeasedLine Guru can provide either a manager router or what is called ‘wires-only’.

Managed Router: We will provide a router for a small monthly charge. That router is fully supported by us. If there is an issue with it we will fix it. If the hardware fails, we will replace it.

Wires-only: We provide the line, presented as either an Ethernet Cable or a Fibre Optic. You are then welcome to use whatever hardware you wish. Support and responsibility for the hardware will be yours. Responsibility for the correct function of the line will be ours.

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